Effective Date: 12 Jan 2025

At AgniHD, we strive to ensure customer satisfaction. Please read our refund policy carefully.

1. Eligibility for Refunds

• Refunds are issued only if the theme is defective or does not perform as described.
• Requests must be made within 14 days of purchase.
• Refund eligibility for themes purchased via Shopify Theme Store, WooCommerce Themes Marketplace, WordPress.com Marketplace, and ThemeForest is subject to the respective marketplace’s refund policies.

2. Non-Refundable Cases

• Change of mind after purchase.
• Issues arising from improper installation or third-party modifications.
• Failure to meet technical requirements specified in the theme description.

3. How to Request a Refund

• Contact us at info@agnihd.com with your order details and a detailed explanation of the issue.
• If purchased via a marketplace, refund requests must follow the platform’s guidelines.
• Allow 5-7 business days for review and processing.

4. Refund Method

• Refunds are credited back to the original payment method within 10 business days after approval.
• Marketplace purchases may follow their platform’s refund timelines.

5. Support for Issues

Before requesting a refund, please contact our support team for assistance. Most issues can be resolved quickly.

6. Additional Information

Refunds processed through Shopify Theme Store, WooCommerce Themes Marketplace, WordPress.com Marketplace, and ThemeForest are subject to their terms and conditions. Please review their policies as needed.

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